To Our Valued Addix Customers:
I want to personally acknowledge and apologize for any inconvenience you may be experiencing as a result of delays affecting the shipment of our orders. I want to let you know that I, along with our whole Addix team, greatly value your business and trust in our brand.
You may be aware of the serious shortages in global supplies of materials currently affecting a great many industries around the world. Unfortunately, these shortages — amongst other logistical issues — affect the apparel industry, our Addix brand and certainly our customers. In some instances, this has resulted in extensive delays in the fulfillment of orders. The length of these delays vary from product to product on a daily basis, but fulfillment delays for some products have recently been around 11-12 business days.
I want to be up front with you about this topic. Please know that our whole Addix team is working diligently to improve the situation and that we are doing our best to manage this on a level of personalized commitment — from the factory floor to our leadership team, everyone in our organization is fighting to get every single uniform out to every single customer.
Please reach out to our Addix customer support team if you have any additional questions. I want to take this time to personally thank you for your patience and loyalty and know that our whole team looks forward to fulfilling our commitment to you.
We wish you the very best from the team at Addix Sportswear!
CEO – Addix